Unified communications

Operational overview

Connecting securely and loading live data…

DID inventory—Iristel-imported authority

Customer accounts—Portal database

Matched routes—Read-only PBX observation

AI agents—Portal profiles

Control plane

Source health

Messaging ledger

Recent activity

Time	Direction	From	To	Status

Portal authority

Customer accounts

Portal accounts with read-only PBX customer observations awaiting reconciliation.

Customer workspace

Customer catalog

Billing authority

Customer service plan

Name	Slug	Plan	Monthly quota	DIDs	Messages	Actions

Native app access

Mobile account assignments

Attach each recognized Authentik mobile login to one customer and only the DIDs that user may access.

Mobile user	Role	Customer	Assigned DIDs	Actions

Carrier inventory

DIDs and capabilities

Inventory from the portal database, enriched by read-only PBX observations.

Number operations

Number catalog

Number	Label	Customer	Voice	Receive SMS	Send SMS	Route	Actions

Read-only PBX graph

Call routing

No route snapshot loaded.

Source evidence

Observed destinations

System	Description	Application	Data	State

Call records

Calls and traces

CDR synchronization is disabledNo call rows are displayed until the bounded `voice-uvoip-01` CDR connector is enabled and verified.

Private AI runtime

AI agents

Versioned portal profiles published to the private AI engine.

Profiles

Configured agents

Checking

Unsaved profile

Agent configuration

Not published

Agent ID Customer Engine Agent typeAssistants use conversational handling. AI IVRs use the locked PIN gate and configured DTMF options. Application extensionVoice-01 reserves 9910–9999 for protected AI applications; 9910/9911 are existing fixed agents, so start new AI IVRs at 9912. Access PIN stays deployment-local.

PIN protection PIN protection is required; the PIN value is deployment-local and never stored here.

Name Status Description Role and instructions Greeting ModelModel options follow the selected engine’s active plan allowlist. VoiceVoice options follow the selected engine allowlist; realtime voice names are server-configured. Plan context Provider context Billing context Engine policy Locale Timezone UVoIP customer support starter

Populate realistic support context examples for faster setup; this fills only this draft and does not save automatically.

Organization context Services, one per line Approved facts, one per line Prohibited topics, one per line

Per-agent abilities

Calling permissions

Execution staged off

Accept inbound voice Place approved outbound calls Invite up to two people Concurrent calls Human participants Participant consent required

Chargeable outbound policy

Approved Canada and US targets

Every outbound carrier leg is rated from the Iristel rate sheet plus the customer markup. The model sees labels, never phone numbers.

Caller ID DID

Label Display name Canada / US number Purpose Consent reference

Transfer policy

Allowed destinations

Type Label Target

Observed route

Test DID

SMS ledger

Messages

Persisted inbound and outbound message events.

Time	Direction	From	To	Message body	Provider	Status	Units	Charge

Current ledger

Billing

Only persisted SMS usage and configured rates are shown.

Today——

This month——

Rate—Per billable SMS unit

Quota—Configured monthly units

Day	Inbound	Outbound	Charge

Billing controls

Policy and limits

Usage monitoring

Alerts

PBX inventory

Devices

Read-only FusionPBX device records. Provisioning writes are disabled.

System	Label	Vendor	Model	MAC	State

IoT connectivity

SIM management

OneSimCard is not connectedNo SIM inventory or usage records are available.

Carrier services

Iristel

DID, LNP, 911, and 411 state from the portal connector.

DID API——

LNP API——

Listing transfer——

Draft queue—Local, not submitted

Controlled queue

Carrier drafts

Created	Customer	Workflow	Reference	Environment	Status

Connected systems

Integrations

Voice administration

FusionPBX · voice-uvoip-01

Open FusionPBX

UVoIP IdentityAuthentik protected · opens in a new tab

Access boundary

Security

Session identity

Current admin

User—

Role—

Customer—

API access

API keys

Carrier connector

Iristel webhook security

Source readRead-only